Silence isn’t always golden. In fact, staying silent during critical moments can result in missed opportunities, broken relationships, or disastrous decisions. We have all been there. The reality is, despite the digital revolution, we are connecting more but communicating less.
My first guest, Mary J. Nestor, the author of SAY IT NOW! SAY IT RIGHT! How to Handle Tough or Tender Conversations, discusses three main principles of effective communication and provides tips to help us find our voice and speak up at those critical moments in a way that our message has impact and acceptance.
She shares insight on when to speak up and when to be silent, what to say and how to approach difficult situations, effectively handling other people’s reactions (as well as your own), the importance of words, tone of voice, and body language, and how using our voice to communicate in healthy, constructive ways, we can empower ourselves and others, reduce stress, solve problems, and strengthen our relationships with co-workers, managers, customers, and anyone in our orbit.
Summer is an important time to keep safety in mind when it comes to our animals, not only from everyday dangers such as heat and pests, but also for emergency preparedness reasons. My second guest, Dr. José Arce, President of the American Veterinary Medical Association (AVMA), joins us to talk about the dangers that those who have pets face.
He provides tips for keeping your pets away from outdoor and indoor poisons, how to prepare for an emergency, how to prevent zoonotic disease, and what we should be looking out for when the temperature changes.
Mary J. Nestor is a communications expert, award-winning speaker, business consultant, coach, and author who works with corporations, executives, leaders, and managers who want to stop wasting time, money, talent, and opportunities.
She brings her message, SAY IT NOW! SAY IT RIGHT!, to large and small companies struggling with how to easily communicate the tough (and tender) messages in any situation.
Mary's presentations, keynotes, consulting, and writing are underscored by real-world experience. As a communications and management professional, and consultant to Fortune 500 companies and small businesses in the public, private, and non-profit sectors, she is well qualified to provide great value to your organization.
Early in her career, Mary talked her way into her first management position, unaware that the job required speaking and making presentations at Executive Committee meetings. Forced to face her worst fears, she signed up for the Dale Carnegie Course on Human Relations and Public Speaking. Mary finished the course, winning top honors, and found her voice and passion for speaking and training.
She is a certified John Maxwell Group speaker, trainer, and coach. While she serves clients and organizations worldwide, she also deeply values her family and local community.
When Mary is not writing, speaking, or leading seminars, she sings with the Savannah Philharmonic Chorus and the Cathedral Choir of St. John the Baptist Cathedral in Savannah. She runs an occasional 5K, bikes, or walks the trails on Skidaway Island, spends time on the beach on Hilton Head Island, and loves spending time with her family in Northern Virginia and Jacksonville, Florida.
Dr. José V. Arce was born and raised in San Juan, Puerto Rico. He received a Bachelor of Science degree in animal science from Louisiana State University and a Doctor of Veterinary Medicine degree from the LSU School of Veterinary Medicine.
During his undergraduate years, Dr. Arce worked as a veterinary assistant at Burbank Veterinary Hospital in Baton Rouge and participated in student activities that included serving as president of the Pre-Vet Club. After receiving his bachelor’s degree, he worked as a research assistant at the Caribbean Primate Research Center.
While in veterinary school, Dr. Arce was the class treasurer and a representative of the Student Chapter of the American Veterinary Medical Association (SCAVMA) for four years, and LSU’s SCAVMA treasurer during his sophomore year. He completed an internship in small animal medicine, surgery, and emergency treatment at Rowley Memorial Animal Hospital in Springfield, Massachusetts.
In 1998, Dr. Arce moved back to Puerto Rico. Early in his career, he worked as a veterinarian at the Avian and Small Animal Hospital, San Juan Municipal Shelter, and Dorado Veterinary Hospital. For seven years, he also worked at the Diaz Umpierre Veterinary Clinic.
In 2003, Dr. Arce founded Miramar Animal Hospital, of which he is president and co-owner. His special interests include dermatology, ophthalmology, and ultrasonography. Dr. Arce is currently President of the American Veterinary Medical Association (AVMA), the nation's leading advocate for the veterinary profession.
Representing more than 97,000 members, AVMA protects, promotes, and advances the needs of all veterinarians and those they serve. They are aand passionate group of professionals, all striving to improve the health and well-being of animals, humans and the environment we share.